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Volkswagen Group Training

Volkswagen Group Training

Quality Controller Liaison Dave Lakey, from our Chippenham branch, has just returned from attending a course in Milton Keynes that comprises part of our Volkswagen Group Approval training programme - with lots of new ideas on how to enhance our service to our customers!

VWG are committed to operating in a customer-centric way, with standard of workmanship, on-time delivery and customer / repairer communication paramount.

Attending these comprehensive courses helps the ARC Group team to develop our already high levels of customer service, apply manufacturer best practises and build long term relationships with customers and work providers alike.

Dave's new found knowledge is already being applied to roll out an improved customer communication plan to our whole group and we have more staff attending VWG training courses over the coming months to reap the benefits of the latest techniques.

As always, customer feedback is essential to our continual improvement. Please be sure to leave your opinion of your ARC Group experience by completing our short online Customer Satisfaction Survey.

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Group locations
Bristol Accident Repair Centre (Central) Ltd
1 Jane Street
Lawrence Hill, Bristol
BS5 9JD
T: 01179 553 399
F: 01179 553 225
E: bristolcentral@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Bristol Accident Repair Centre Ltd
Environmental House
Anthea Rd, Fishponds Trading Estate
Fishponds, Bristol BS5 7EX
T: 01179 651 876
F: 01179 585 995
E: bristol@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025
Chippenham Accident Repair Centre Ltd
Vincients Road
Bumpers Farm Industrial Estate
Chippenham, Wiltshire SN14 6NQ
T: 01249 447 575
F: 01249 448 007
E: chippenham@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Swindon Accident Repair Centre Ltd
Unit P, Wedgewood Close
Swindon, Wiltshire
SN2 1EJ
T: 01793 433 246
F: 01793 525 495
E: swindon@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Oakwood Recovery) - 01225 812 433 and 07879 665 959
Weston Accident Repair Centre Ltd
5 Langford Road
Weston-super-mare
Avon, BS23 3HP
T: 01934 628 873
F: 01934 621 328
E: weston@arcgroup.uk.com
8:00am – 5:00pm Monday – Friday | 8:00am – 12:30pm Saturdays
Out of hours recovery (Hinton Rescue) - 01225 448 025